Refund Policy

Effective: October 8, 2026

This policy applies to our software and plugins (currently, xtAudio) and to “Done for you”, bought on xtrategika.com. The seller is Xtrategika (Rafael Omar Mojica García), Irving, Texas, United States. If this policy and the summary in section 12 of the Sale and License Terms differ, this policy prevails.

30-day it-works guarantee

If the software doesn’t work on your site and we can’t fix it, we refund 100% of what you paid. You can request it within 30 days of purchase. “Done for you” also has its own rules, below.

“Doesn’t work” means that, on a site with WordPress 6.0 or later and PHP 8.1 or later, a core feature fails because of a problem with the software or its compatibility with your site. The core features are activating the license, generating audio with a supported provider and showing the player.

If you haven’t activated your license

If your license hasn’t been activated on any site, not even a test site, we refund 100% and you don’t have to give us a reason. You can request it within 30 days of purchase. We check this in the records of our license server, which keeps every activation, including those on test sites.

How to request it

  1. Write to info@xtrategika.com within 30 days of purchase, with the subject “Refund” and your order number. If you’re requesting it under the guarantee, also include:
    • your site’s address (URL);
    • what happens: what you tried, the error message and, if you can, a screenshot.
  2. We reply within 2 business days. If your license hasn’t been activated, we approve the refund in that reply.
  3. If you’re requesting it under the guarantee, we have 7 business days to fix it, counted from when we receive your message with those details.
    • We may ask you for more information, to run a test, or for temporary access to your site or to a test copy.
    • While we wait for your reply, the clock stops.
    • If 14 days go by without a reply from you, we close the request. You can reopen it while you are still within the 30 days.
  4. If we don’t fix it within that time, we refund 100%. If you requested it within the 30 days, you keep that right even if the fix runs past day 30.
  5. We refund to the same payment method, through Stripe, within 5 business days of approval. Your bank may take 5 to 10 business days to show it.

What isn’t a reason for a refund

  • Changing your mind after activating the license on any site, including a test site. For “Done for you” before the video call, see its rules below.
  • Not wanting to create or use an account with an AI provider (Google or OpenAI).
  • The AI provider’s charges, limits, changes or availability.
  • A site that doesn’t meet the requirements of WordPress 6.0 or later and PHP 8.1 or later.

“Done for you”

  • Before the setup video call, without having activated the license: if the license hasn’t been activated on any site, not even a test site, the refund is full. You can request it within 30 days of purchase. If the first date we offered you for the call was more than 30 days after purchase, you can request it at any time before the call.
  • Before the video call, with the license already activated: we refund the service part (USD 148 or USD 198) as long as the call hasn’t taken place and the service hasn’t expired. The license part follows the general rule.
  • After the video call: the part of the service we have already delivered isn’t refunded. The license part (USD 149 as a founder or USD 199 after the close) can be refunded under the general rule, within 30 days of purchase. If the software doesn’t work on your site, we can’t fix it and because of that we couldn’t convert your articles, we also refund the service part: 100% in total.
  • If the delay is ours: if we can’t offer you a date within 60 days of purchase, you can ask for a refund of the service part (USD 148 or USD 198) and keep your license.

What happens to your license

  • A refund of the license revokes it:
    • if the whole order or the license’s order line is refunded, it is revoked automatically;
    • if the license part of “Done for you” is refunded, we revoke it when we process the refund.
  • A refund of only the service part of “Done for you” doesn’t revoke the license.
  • Once the license is revoked, from the next check (usually once a day) the software stops generating new audio and stops showing the player, and you stop receiving updates and support. Audio files already generated aren’t deleted from your site.
  • A card dispute or chargeback decided in the cardholder’s favor also revokes the license. Before opening a dispute, write to us.

Countries where we don’t sell

For now we don’t sell in the European Union, the EEA, the United Kingdom, Monaco or the Isle of Man (section 15 of the Sale and License Terms).

Consumer rights

If you are a consumer and the law of the country where you live gives you withdrawal, trial, return or guarantee rights that can’t be waived, those rights apply in addition to this policy.

Contact

info@xtrategika.com · https://xtrategika.com/contact/

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